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El superintendente nacional de Salud, Luis Carlos Leal, realizó una visita sorpresa al dispensario de medicamentos Evedisa Compensar en la localidad de Suba, Bogotá, descubriendo una serie de irregularidades en la entrega de medicamentos a los pacientes. La inspección reveló que el dispensario no contaba con un inventario actualizado de los medicamentos disponibles, lo que ha llevado a frecuentes demoras y dificultades para los pacientes, quienes se ven obligados a regresar en múltiples ocasiones por sus tratamientos, a pesar de que algunos medicamentos se encuentran almacenados en cajas de pendientes.
En respuesta a las observaciones, Evedisa emitió un comunicado explicando su situación. La entidad afirmó que trabaja continuamente para ofrecer un nivel de servicio que se ajuste a las necesidades de los usuarios y a las capacidades de su cadena de suministro. Entre las medidas implementadas, destacan varios canales de atención, un sistema de organización por digiturno con filas preferenciales para personas con movilidad reducida y adultos mayores, la posibilidad de agendamiento virtual, y la entrega de pendientes a domicilio en un plazo de 48 horas. Además, Evedisa aseguró tener una conexión directa con las plataformas de las EPS para proporcionar respuestas oportunas a las solicitudes de los usuarios.
Evedisa también aclaró que las dinámicas de suministro para los usuarios de las EPS, que se manejan a través del canal institucional, difieren de las del canal comercial. Esto puede explicar por qué algunos medicamentos están disponibles para venta en droguerías, pero no en dispensarios, y viceversa.
La farmacia instó a los pacientes a utilizar los diversos canales de atención, incluyendo su línea de domicilios, para facilitar el acceso a los medicamentos desde la comodidad de sus hogares. Evedisa reiteró su compromiso con la atención integral, humanizada y segura de sus usuarios, y expresó su disposición para colaborar y buscar alternativas que beneficien a los pacientes.
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