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El botón de emergencia del metro fue activado un total de 6.154 veces en el primer semestre de 2023, sin embargo, una de cada dos veces que se presionó, se hizo inadecuadamente.
Esto quiere decir que más de 3.000 alertas recibió el metro por situaciones que no constituían una emergencia real. Sobre esto el gerente social y de servicio al cliente del Metro, Jaime Andres Ortiz dio algunas de las causas.
“Usuarios sentados en el piso, usuarios que por curiosidad activan el botón, usuarios que no logran entrar antes de la señal del cierre de puertas, o usuarios que por descuido, con cualquier parte de su cuerpo, terminan activando el botón de parada de emergencia.”
Desde el Metro de Medellín invitan a hacer un uso adecuado de los botones de emergencia pues el mal uso de los mismos generan inconvenientes en todo el sistema. Más de 3.000 minutos de atraso se han registrado por estas situaciones.
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